bdtk 1 Privacy Policy

1 Introduction and Scope of Policy

bdtk 1 is an online gaming and betting platform that offers casino games, sports betting, and live gaming services for Bangladeshi users. This privacy policy ("Policy") applies to the bdtk 1 website, mobile application, and any related digital services.

The main purpose of this policy is to clearly inform you about what data we collect, why we collect it, how we store it, and when or with whom it is shared. It is important that you have a full understanding of our responsibilities regarding data protection.

You must be at least 21 years old to use this platform. Minors are not permitted to register or operate an account, and we do not knowingly collect any information from minors.

2 Types of Information Collected

2.1 Registration and Identity Information

When you create an account on bdtk 1, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for verification purposes)
• Residential address
• Username and password chosen by the user

2.2 Financial Information

To process deposits, withdrawals, and payments, we may collect the following financial information:

• bKash, Nagad, Rocket, or Upay number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Card numbers or full banking credentials are not stored on our servers. All payment-related operations are handled through secure third-party gateways.

2.3 Technical and Usage Information

When you use our platform, the system automatically records certain technical information:

• IP address and geographic location (at the country level)
• Device type, operating system, and browser version
• Session duration, login and logout times
• Game play history, bet amounts, and results
• Information collected from cookies and similar tracking technologies

3 Purpose of Data Collection

bdtk 1 collects and uses your information only for specific and legitimate purposes. The main purposes are:

• Account Management: Handling registration, login verification, and account security.
• Payment Processing: Completing deposits and withdrawals and maintaining transaction records.
• Fraud Prevention: Identifying unusual activity to maintain account security.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Bonuses and Promotions: Managing bonus offers based on eligibility.
• Age Verification: Ensuring no user is under 21 years of age.
• Service Improvement: Conducting analysis to make the user experience easier and more effective.

4 Data Storage and Security Measures

4.1 Retention Period

Your personal information is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be retained for a period required by applicable legal obligations.

4.2 Technical Security

bdtk 1 uses industry-standard technology to protect your data:

• Data transmission is encrypted using SSL (Secure Socket Layer) technology.
• Sensitive information stored in the database is protected through encryption.
• Firewalls and intrusion-prevention systems are active at all times.
• Regular security audits and vulnerability assessments are conducted.
• OTP verification is in place for account access.

4.3 Staff Access Controls

Only authorised staff are granted access to your information, and only when required for a specific task. All staff are bound by confidentiality agreements and have received data protection training.

5 Sharing Information with Third Parties

bdtk 1 does not sell or rent your personal information. However, limited information may be shared with trusted third parties in certain circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the information necessary to complete a transaction.
• Game Software Providers: Some technical information may be shared with providers to ensure game functionality.
• Fraud Prevention Services: With specialised third-party organisations for account security.
• Legal Requirements: Providing information to authorities to comply with court orders or legal obligations.

Before sharing information with any third party, we ensure they maintain adequate data protection measures.

6 Cookie Policy

Various types of cookies are used on the bdtk 1 website and app:

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to keep your session active, save your login state, and carry out security checks. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised preferences. You can control them through your browser settings.

6.3 Analytics Cookies

These cookies are used to understand which parts of the platform users visit most. This information helps improve the service and does not reveal any personal identity.

7 User Rights

You have the following rights regarding your personal information:

• Data Access: The right to request information about what data we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Deletion Request: The right to request deletion of your information under certain conditions — however, information required to meet legal obligations may not be deletable.
• Objection to Processing: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to receive your information in a structured and readable format.

To exercise these rights, contact our support team. Requests will be responded to within a reasonable time of receipt.

8 Protection of Minors' Data

bdtk 1 is strictly for users aged 21 and above. We do not collect or store information from minors under any circumstances. If a minor's information is collected by mistake, it will be deleted as soon as it is identified and the associated account will be closed.

To learn more about our commitment to responsible gaming, please read the Responsible Gaming section.

9 International Data Transfers

Our servers and third-party service providers may be located outside Bangladesh. For such transfers, we ensure that adequate data protection measures are in place in the destination country.

Agreements with each international third party include data protection terms that are consistent with our standards.

10 Response to Security Breaches

If a data breach occurs, bdtk 1 will take immediate action:

• Identifying the extent of the breach and the affected users.
• Notifying the relevant authorities in accordance with applicable law.
• Alerting affected users as quickly as possible.
• Taking preventive measures to avoid the same incident in the future.

11 Policy Changes

This privacy policy may be updated from time to time. If any significant changes are made, a notification will be sent to your registered email or mobile number. Updated policies take effect from the date of publication.

Continuing to use the platform after a policy update will be considered as your acceptance of the new policy. Our Terms and Conditions are also updated regularly in the same manner.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• 24/7 Live Chat — Log in to the platform and reach us through the chat window.
• Email: [email protected]

Our team provides support in both Bengali and English. You can also visit our FAQ section for answers to common questions.